Terms & Conditions | AMA Travel

Terms & Conditions


The Alberta Motor Association (“AMA”) Website allows you to view your personal and account information and conduct transactions involving AMA products and services (collectively the “Activities”).

Your access to the AMA Website is subject to the these Terms and Conditions as well as all applicable laws. By accessing and using the AMA Website, you accept the Terms and Conditions without limitation or qualification. AMA may at any time revise these Terms and Conditions. You are bound by such revisions and should therefore visit this page to review the current Terms and Conditions from time to time.


To conduct many Activities on the AMA Website, you must create a website account and sign in using your email address and password (the “Login Information”). You are solely responsible for the security and confidentiality of your Login Information to the AMA Website. AMA shall not be responsible for any unauthorized Activities done by any other person other than you who you have given your Login Information. AMA is under no obligation to confirm the actual identity or authority of any user of the AMA Website.

If on your computer you elect to use the feature whereby the AMA Website keeps you signed in for two weeks, any users of the computer will be signed in to you AMA account if they use the AMA Website during this time. It is recommended that you do not select this option if using a shared or public computer.

You shall notify AMA immediately upon becoming aware of any known or suspected unauthorized use of your Login Information.

You will follow the security rules, requirements or instructions set out by AMA.


You acknowledge and agree that:

(1) You are solely responsible for the accuracy of any Activities you conduct on the AMA Website;

(2) AMA may process or act on any Activities from any person who has properly logged into the AMA Website using correct Login Information, and AMA will not incur any liability by reason of acting or failing to act in such respect;

(3) In certain circumstances AMA may request additional confirmation of any Activities before execution of the same;

Cancellation of Access

We may at any time, without notice, restrict or cancel your access to the AMA Website if we reasonably feel that you are conducting improper or illegal activities on the AMA Website.


The features and functionality made available on the AMA Website is provided “AS IS” with all faults. AMA expressly disclaims any liability for losses or damages, whether direct, indirect, specific or consequential incurred by you and whether by contract, negligence or otherwise. In consideration for AMA providing you access to the AMA Website, you shall release AMA and all its wholly owned subsidiaries and their respective directors, officers, employees and agents from all claims and proceedings for such losses, damages or consequences.


Use of the AMA Website is subject to the AMA Website Privacy Policy.


The AMA Website is not a secure medium for email communications. Any confidential, proprietary or sensitive information transmitted by means of the AMA Website through email may be read and/or copied by unauthorized persons.

You are responsible, at your own expense, to obtain and maintain all necessary equipment, software and communication links as required in order to access the AMA Website.

When using the AMA Website, it is your responsibility to take reasonable precautions to scan for computer viruses and other items of a destructive nature. You should ensure to have a complete and current backup of the information on your computer system prior to using the AMA Website.

You acknowledge that you are also subject to all other agreements entered into with AMA and any of its wholly owned subsidiaries.

Insurance Disclaimer

The information on this website is intended for general information and as an aid to understanding the products and services available through AMA Insurance. It is not designed to provide specific financial, legal, insurance, investment or accounting advice.

This website contains information about coverages offered by AMA Insurance but is not intended to list all the conditions and exclusions that apply to described coverages. Complete provisions, exclusions and limitations are set out in policy wording booklets, declarations and other insurance documents.

AMA Insurance’s products and services are only available in the Canadian jurisdictions where they may be legally provided.

The products and services described on this website may change without notice. To ensure you have the most current and complete information, or if you have any questions, please contact an AMA insurance professional.

Travel Disclaimers

The following terms and conditions apply, in addition to the Terms of Use (provided by each Supplier), to all products, services and information provided by the Alberta Motor Association Travel Agency Ltd., including CAA Vacations (“AMA Travel”).

AMA Travel Is Agent Only – Suppliers Ultimately Responsible

AMA Travel acts only as an agent for airlines, hotels, railroads, cruise lines, rental car companies, travel insurance companies and other providers of accommodation, transportation, tour and other services (the “Suppliers”). All products and services provided by the Suppliers are subject to the terms and conditions established by the Suppliers and may be changed without notice at any time. To the extent reasonably possible, AMA Travel will assist the Customer in dealing with Suppliers, but the ultimate responsibility for Supplier’s products and services is with the Supplier and beyond AMA Travel’s control.

Applicable Terms

In addition to the terms and conditions contained herein, the Customer agrees to all applicable terms and conditions of any particular products or services. By accepting receipt of any coupons, exchange orders, receipts, contracts, tickets, the Customer understands and accepts the applicable terms and conditions. AMA Travel selects the Suppliers based primarily on the value they will provide to Customers, but cannot control the Suppliers’ terms and conditions beyond the initial selection process.

No Warranties

AMA Travel provides Suppliers’ products and services on an “as is” and “as available” basis. AMA Travel makes efforts to ensure that the products and services offered by the Suppliers is consistent with the descriptions, photographs, illustrations and pictures provided, however, the descriptions, photographs, illustrations and pictures do not in any way whatsoever constitute a representation, warranty or guarantee that products and services offered are as described or otherwise depicted.

AMA Travel and the Suppliers reserve the right, in their sole discretion, to substitute products or services of equal or greater value in the event that any product or services is unavailable for any reason whatsoever. The Customer agrees that any such substitution will be deemed to be the full and complete compensation and AMA Travel will bear no other liability resulting from the unavailability of products or services.

Customer Responsibility / No Advice Obligation

When the Customer books and purchases a trip on the AMA website, AMA Travel cannot evaluate the Customer’s needs or requests. As a consequence, AMA Travel has no obligation to advise the Customer. The Customer is the only one responsible for choosing the trip and or property whose presentation and description belong exclusively to the Suppliers.

AMA Travel shall not be held responsible for the accuracy of the information supplied by the Suppliers. If the Customer wishes to be given advice regarding his or her choice, he or she may contact AMA Travel consultants by phone at 1 888 799 1522. AMA Travel will then answer any questions Customers may have and assist with any specific travel concerns brought to our attention.

However, the Customer is responsible to ensure that he or she has taken all necessary steps to permit travel for any individual Customer. The Customer may find the information on the Before You Go and Traveller’s Checklist pages useful, but these may not deal with any particular requirements of the individual Customer or destination:

AMA Travel and its affiliates, agents, representatives and employees assume no responsibility and shall not be liable for any loss or damages, to person or property, howsoever caused except as a result of the negligence of AMA Travel and its affiliates, agents or employees in performing its obligations as travel agent.

Without limiting the generality of the foregoing, AMA Travel and its affiliates, agents, employees and representatives assume no responsibility and shall not be liable for any loss or damages arising from:

  • Insufficient or unacceptable passport, visa and other travel documentation;
  • Denial of entry or the detention or delay caused by any governmental authority;
  • Customer’s failure to observe and comply with all rules, regulations and requirements of Suppliers, including without limitation those relating to smoking;Customer’s or Suppliers’ failure to comply with or changes to any government law or regulation;
  • Customer’s failure to provide accurate personal information or correct travel requirements at time of booking (eg. Name as it appears on travel documents, correct travel dates, etc.)
  • Weather, fires, quarantines or other public health advisories, or other natural or national disasters;
  • Strikes, lock-outs or bankruptcies relating to or disrupting the product or service delivery of any Supplier;
  • Wars, riots, safety advisories or other civil unrest; Any other cause whatsoever beyond the reasonable control of AMA Travel.

Currency, Taxes and Additional Charges

All prices, rates and fares are in Canadian currency, unless otherwise expressly stated, and are in effect at the time of publication only and are subject to change without notice. AMA Travel reserves the right to change any price, rate or fare without notice at any time prior to date of travel, stay, attendance or use, as the case may be, due to changes in currency exchange rates, applicable tariffs, taxes, or surcharges which may be imposed by the Suppliers.

Unless otherwise expressly stated, all prices, rates and fares exclude all applicable sales taxes, tariffs, excise, hotel, transportation, airport, fuel and any other taxes or surcharges which may be imposed by the Suppliers. Upon the request of AMA Travel, all customers agree to provide a duly signed credit card authorization for any credit card purchase(s).

Unless otherwise stated, the Customer’s purchase is non refundable. Any changes or cancellations are subject to the fees, penalties, and terms and conditions of the Suppliers. AMA Travel highly recommends the purchase of travel insurance.

AMA Rewards Terms & Conditions

Failure to show your AMA Membership card or showing someone else’s membership card will result in you not being eligible for the Partner offer or not being eligible to earn reward dollars for those transactions. It is possible that the member offers provided by Partners cannot be used in conjunction with any other promotion or deal offered by the Partner unless otherwise indicated.

AMA may cancel some or all of the reward dollars you’ve earned if the Partner advises AMA to void such reward dollars for a valid reason. For example, if you returned products for which reward dollars were issued or if someone else used your AMA Membership card to accumulate them, AMA may cancel or refuse to award reward dollars earned if we cannot confirm that the reward dollars were properly attained.

By using your AMA Membership card as part of the AMA Rewards program, you consent to AMA’s collection and use of your personal information in accordance with AMA’s Privacy Policy, which outlines AMA’s ongoing commitment to protect the privacy and confidentiality of our members. Our policy complies with the requirements of the Personal Information Protection Act of Alberta. Full details are outlined in “Protecting Your Personal Information” brochures available at any AMA Centre or online.

Neither AMA or AMA Services, nor any of their respective officers, employees, directors, agents or contractors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, travel cancellation, accident or any other matter, however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to:

  • Failure, delay or decision by AMA in administering the AMA Rewards program or amending these Terms and Conditions for the basis on which you can redeem reward dollars;
  • An offer, representation, statement or claim about the AMA Rewards program;
  • Information on any Partner or their products or services; or
  • The availability or appropriateness of any special offer by a Partner.

AMA Services may change these Terms and Conditions and/or any aspect of AMA Rewards without notice. We may add, delete or change Partners, modify any offers provided by Partners or the accumulation or redemption details regarding reward dollars. If you default on your AMA Membership, become bankrupt, commit fraud, misrepresent any information, violate these Terms and Conditions, abuse the privileges granted to you under AMA Rewards or act in any other way to the detriment of AMA or Partners, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your AMA Membership and/or cancel the reward dollars in your account. In the event that you default on payments for your CAA MasterCard, reward dollars accumulated on those purchases may be revoked. If reward dollars expire or are cancelled for any reason, they become void without compensation.

In addition to the AMA Rewards Terms and Conditions, you will also be subject to one or more (but not limited) to the following:

  • Any rules, terms and conditions with the products or services of AMA Rewards partners or CAA Rewards partners;
  • The terms and conditions of the CAA Dollars and the CAA Rewards programs;
  • Terms and conditions of products or services purchased using reward dollars; and
  • The membership rules and policies of other CAA clubs if you should become their member or purchase their products or services.

AMA Rewards Program Terms and Conditions valid as of July 31, 2013.